Help & Support

Hummingly is available only to people age 18 and older because the service uses third-party artificial-intelligence providers with adult access restrictions. The age screen appears before account creation, sign-in, or guest access. Hummingly uses the entered date only to determine eligibility, does not retain the date of birth, and does not use it for another purpose. You separately confirm that you are at least 18 and that you reviewed the Terms and Privacy Policy. For an eligible user, Hummingly records the adult eligibility result, confirmation time, and applicable legal-document versions.

Use the same Hummingly account on every device. Email/password, Continue with Apple, and Continue with Google can represent different accounts even when the visible email looks related. A guest account is limited to the current device and cannot use Library Sync, Backup, usernames, QR profiles, or private sharing.

Do not repeatedly re-enter different dates. Contact support and include the app version, platform, and device model. Do not email identity documents or your complete date of birth unless support gives you a secure, specific reason and method.

1. Confirm another secure website works on the device.
2. Switch between Wi-Fi and cellular. If appropriate, temporarily disable a VPN, DNS filter, or restrictive network profile.
3. Set device date and time to automatic, fully close Hummingly, and reopen it.
4. Retry the same sign-in option. Do not create a new account if you expect an existing library.
5. If only one provider fails, try email sign-in for the same Hummingly account if it was previously linked; otherwise contact us before creating anything new.

A provider button appears only when that platform build is configured for it. Update to the latest Hummingly build and restart the app. Apple sign-in is shown only on supported Apple builds; Google sign-in should appear on properly configured iOS and Android builds. Include app version, device, OS, and a screenshot when contacting support.

First confirm whether you used email, Apple, or Google. Apple and Google credentials are recovered through those providers. If an email reset option is not available in your app version, email support from the address associated with the account. Never send the old password.

Use at least 12 characters and include at least three of these four groups: lowercase letters, uppercase letters, numbers, and symbols. Use a unique password and a password manager where possible.

Keep Hummingly open on a stable connection for several minutes. If the progress stops, return to the creation flow and retry once. Shorten unusually long text, remove artist/song-title references, or select a longer target duration. Provider capacity, network errors, content screening, account limits, or malformed audio can stop a request. Retrying can produce a different result.

Add concrete details, desired point of view, phrases you want kept, and the feeling you want the chorus to carry. Compare lyric takes and edit the selected version directly. Generated text is a draft; review every line before making or sharing a song.

Open Music Studio and select a longer target, or shorten the lyrics. Hummingly shows a best-fit estimate because a large word count can force a faster vocal even when tempo is adjusted. Target length can extend slightly so a final line finishes naturally.

Yes. Choose I already have lyrics in the creation modes. Only submit words you wrote or have permission to use. This skips AI lyric drafting and moves to musical styling.

No. Choose genre, mood, instruments, energy, tempo, and vocal qualities without using an artist name, existing song title, copyrighted lyrics, or protected recording as an imitation shortcut.

Open You → Your lyrics & history. Generation sessions can include the prompt, takes, edits, chosen version, style, and linked song. A recovered song can show final lyrics even if earlier drafts were never backed up.

For a song you created, open Library Sync and let any missing audio recover before retrying. Created songs with verified local audio can play offline. A shared song requires internet, the authorized recipient account, and a current accepted grant. If it was revoked, blocked, expired, or quarantined, playback ends.

Open the song’s … menu and choose Re-sync lyrics. Hummingly may send the full audio and lyrics to Hummingly’s private internal Whisper alignment service. The temporary processing file is deleted when timing finishes. Keep the app online until the new timing is saved.

Karaoke uses Hummingly’s internal Demucs separation service and can take time. Keep the app open and online. Separation is approximate; layered vocals, reverb, and dense arrangements can leave artifacts or remove some instruments.

Use stereo headphones, turn Binaural on, and raise Binaural volume gradually. The layer is intentionally subtle. It is for listening preference, not diagnosis or treatment. Stop if uncomfortable and do not use distracting audio during driving or other safety-critical tasks.

Supported builds can expose play/pause and transport controls on the lock screen, notification/media controls, connected-car interfaces such as CarPlay or Android Auto, and compatible accessories. Availability depends on the platform, connection, and current audio route.

It is automatic. Favoriting a song adds it; unfavoriting removes it. The song itself remains in the Library. An accepted shared song can be a favorite while access remains active.

The label preserves provenance. Shared and created songs use the same list appearance and common actions—Create a similar song, New playlist, favorite/unfavorite, and Remove from Library—but the sender remains the owner and can revoke access.

The sender may have revoked access, deleted the source song/account, blocked the recipient, or a moderation action may have removed playback. Revocation removes the shared item from the recipient’s Library, Favorites, playlists, queue, and continue-listening surfaces.

For a song you created, use the full player’s … → Delete song and confirm. For a shared song, use … → Remove from Library; that removes your saved reference but does not delete the sender’s song. Removing a song from one playlist does not remove it from the Library.

Open a song you created, choose Share privately, and find a recipient by username or display name, exact-email match, QR code, or profile link. Search results do not disclose email addresses. Select up to 20 eligible recipients; self-sharing is prevented. Hummingly creates an independent account-bound invitation for each recipient.

Open You → Private sharing → Received → Incoming requests. A targeted request arrives there even if the external message link was never opened. Accept or decline it. Accepted items move into Received history and Library’s Shared with you area.

That generic page intentionally has no sign-in or player. Install Hummingly, sign in to the exact recipient account chosen by the sender, return to the original message, and tap again. You can also accept from Received → Incoming requests or use the page’s explicit Open Hummingly button.

If the app confirms that the link was copied, paste it into Messages or another app. Update Hummingly and the device OS, then try again. On each attempt, make sure the link belongs to the intended recipient; do not send one recipient’s link to a group or another account.

Compare the signed-in username with the account the sender selected. A different account, invalid/expired/revoked invitation, block, report, or deleted song receives the same generic unavailable response for privacy. Ask the sender to check Sent history and create a new invitation for the correct account if needed.

The messaging service can see the generic Hummingly URL and message you add. The preview does not contain the title, creator, lyrics, artwork, or audio. Forwarding does not authorize another Hummingly account.

Use Private sharing → Sent to manage recipient access. Blocking prevents future sharing and revokes affected access. Use reporting controls when content or conduct is abusive, unsafe, or infringing. To reverse a block, open Private sharing → Blocked accounts and choose the account to unblock. Revocation cannot undo a recording or disclosure made while access was valid.

Library Sync is Hummingly’s private cross-platform bridge for devices signed in to the same saved account. Backup is a separate recovery mirror in Google Drive app data or, on supported Apple devices, iCloud. Both are encrypted in transit and protected at rest, but neither is end-to-end encrypted.

While the app is active, local changes normally queue within a few seconds. Hummingly checks for changes from other devices about once a minute and when returning to the foreground. Large audio, network, battery, server, or device conditions can delay completion. Open You → Library Sync for status and retry.

After the first successful provider connection, durable library changes normally schedule a backup after a short coalescing delay while the app is active and the provider session is ready. Playback-only progress is coalesced roughly every 15 minutes. Use Back up now before reinstalling or changing devices and verify the last-success time.

1. Confirm the exact same Hummingly account and sign-in method.
2. Open Library Sync and keep the app online until Up to date.
3. Open Backup and verify the provider account and last successful snapshot you expect.
4. Do not uninstall, clear app data, switch accounts repeatedly, or delete recovery entries while sync/restore is working.

Final lyrics can appear before history details or audio. Contact support before destructive troubleshooting.

Reconnect from You → Backup, choose the intended Google account, and confirm storage/network availability. Hummingly uses only its private app-data folder. A managed Google Workspace administrator can prohibit app backups.

Keep the app open and online. Confirm the device is signed in to iCloud, iCloud Drive is enabled, and storage is available. Tap Check iCloud status. Hummingly will not show a successful time until iCloud confirms and the package is verified.

iCloud Backup is available only on supported Apple devices. Android supports Google Drive Backup. Library Sync—not iCloud or Drive—is what keeps a Hummingly account current across iOS and Android.

Provider Backup includes created songs and available audio, lyrics and generation history, playlists/order, favorites, presets, playback and deletion state, and selected preferences. It retains up to the latest three verified provider revisions. Library Sync carries song data and, after full-library Backup is enabled, the supported metadata needed for cross-device convergence. Wellness history, credentials, private-share grants, and provider tokens are excluded.

No. Off stops future snapshots from that device. Delete existing provider-held copies through Google or Apple controls. Deleting a Hummingly account also does not automatically erase local files or a provider Backup.

Audible Hummingly playback counts while audio is ready and playing. Paused, loading, buffering, and failed time is excluded. Display rounding can hide short fractions, so play audibly for at least a minute and reopen the Wellness view.

Tap the wellness card under You, then choose Day, Week, Month, Year, or All time. History is local per Hummingly account on that device and is not part of Library Sync or Google Drive/iCloud Backup.

Only after you enable write access, Hummingly writes start/end time, timezone-offset context, and a Hummingly session identifier used to avoid duplicates. It does not write title, lyrics, prompt, audio, or account details and does not request access to read health history.

Update Android and Google system components. On newer Android versions, find Health Connect in system Settings; on some supported older versions, install/update the official Health Connect component. Reopen Hummingly and try Manage access again.

Open Apple Health or Health Connect permissions and allow Hummingly to write the mindfulness type. Return to Wellness and tap Sync now. If permission was revoked, local totals continue and eligible sessions can remain queued for a later authorized export.

Open You → Username, enter an available name, and tap Save username. Usernames are 3–30 lowercase characters with letters, numbers, periods, underscores, or hyphens and must have alphanumeric endpoints. Former names stay reserved to the account and old profile links may keep resolving safely.

Open You → Membership → Manage Subscription to open Apple or Google’s subscription settings. Cancel there before renewal. Deleting Hummingly does not cancel billing. Refund requests are managed by the store that processed the payment. Use Restore Purchases if a current membership does not appear after reinstalling or changing devices.

First Hum includes one welcome creation. Cozy includes 20 creations per calendar month and Glow includes 50. Monthly and yearly memberships use the same monthly reset with no rollover. A preview starts a complete song and counts once; accepting it does not count again. Another take counts again. Technical generation failures return the reserved creation.

Use You → Delete account and confirm, or follow the account deletion guide. This revokes sessions and shares and begins deletion of Hummingly-held account data. It does not automatically erase files already on the device, Google Drive/iCloud Backup, or Apple Health/Health Connect sessions.

Email hello@hummingly.app from the account email and describe the request. A server-data export does not necessarily include binary audio, local wellness history, provider Backup/health records, credentials, or security/audit records. See the Privacy Policy and Consumer Health Data Privacy Notice.

Hummingly checks inputs, generated lyrics, returned music text, and a private temporary transcript of the sung audio for prompt manipulation, profanity, hateful or harassing language, explicit sexual content, graphic violence, instructions for wrongdoing, and other inappropriate material. Remove AI/system instructions or unsafe wording and try again. Crisis language is handled separately with support resources.

Open You → Report AI content. Choose Lyrics or Music, select the reason, add only the minimum helpful context, and tap Send report. The report reaches Hummingly’s moderation queue without leaving the app. Do not include passwords, private links, payment details, or other sensitive information. You can separately remove a song you do not want to keep.